Data, Automation + Custom Solution Services for SMEs.

Solution Design.

Designing a brilliant custom solution - that comes with or without a user interface - requires more than software.

We start with the outcome and reverse engineer the solution from there based on your business, systems, internal skills + the required capabilities of the finalised solution.

Working together through workshops and interviews - and following an agile, iterative process - we'll deliver a readily-scalable solution that fits perfectly into your business + does everything you need it to, for a less than you'd expect.

Integration + Data Integrity.

If there’s one critical aspect to every custom solution development project, it’s system integration + data integrity. Accurate data is essential for workflows, metrics, and decision-making. Rayven's proprietary processes ensure data quality by quickly identifying and fixing issues:

• Completeness: Using Rayven's universal integration capabilities we will ensure there are no gaps in your data.
• Accuracy: We'll build workflows + processes to validate data accuracy on an ongoing basis.
• Stability: Data changes more than you might expect, so we’ll ensure that all your data fields and structures are catered for.
• Consistency: We'll establish a reliable, steady stream of data to your solution.
• Frequency: We’ll fine tune data rates to balance refresh demands with storage, processing loads and costs.
• Validity: We'll set-up your solution to use data science to detect and correct data issues.

Solution Deployment.

Our Solution Engineers have delivered 100s of successful projects + developed a 10-step implementation process which guarantee success.

We bring the most challenging aspects of system integration, automation, AI + solution delivery to the forefront so any potential roadblocks are dealt with early on. This allows for a much smoother and more predictable deployment experience that fits your business.

Automation, Data Science + AI.

Our Data Science team lives and breaths data and the value it can bring to your business. A great solution doesn’t need LOTS of data, it needs the RIGHT data and does smart things with it.

Our experts can guide you through this process to highlight what that data is, build automations involving your current technology stacks + train AI models for you, so that you can take advantage of novel technologies to improve what you do, simply. Including:

• Ingestion + processing: Once data is flowing, it’s a matter of decoding, combining, transforming, filtering, calculating and more – we can sort it for you.
• Data integrity: Any data that flows into your Rayven can be checked for completeness, stability, consistency, reliability and more.
• Visualization: We can build the data visualizations needed to make dashboards easy to read.
• Machine Learning: We can train algorithms specifically for your business' needs to deliver accurate predictive analytics.
• GenAI: We can train LLM models with your business data, relevant industry insights + anything else; so that you can use conversational analytics to explore data and ask for insights and improvements.

Project Management.

Great project management means much more than keeping the project to time, budget, and scope; it is about collaboration, resourcefulness and problem solving to deliver successful outcomes and a real return on investment.

Rayven provides project management because we know you need a central point of coordination across the many moving parts that go in to any solution, and can safely guide you there from beginning to end.

Custom Training.

Rayven’s training services for SMEs will ensure that your team is confident and capable. We can guide you through deployment, troubleshooting, and optimisation; developing your team’s skills while ensuring Rayven fits your organisation, perfectly.

End-user training focuses on empowering everyone to use your solution (and Rayven) effectively. We can provide onboarding sessions, clear documentation + role-specific workshops to ensure your team knows exactly what to do. From advanced configuration to everyday workflows, we ensure your team is ready to maximise Rayven’s potential and drive results.

24 / 7 / 365 Technical Support.

As well as our Knowledge Base, we can provide 24 / 7 / 365 follow-the-sun technical support, ensuring someone is always available to help when you need it.

Our global support team is accessible via email, chat + phone; offering immediate assistance to resolve any challenges. Whether it’s a critical issue or a quick query; we'll be there to provide fast, reliable answers to keep your solution running smoothly at all times.