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Platform > Execution Layer > Gen AI + AI Agents

Gen AI + AI agents.

Build and deploy generative AI into your operations - custom LLMs trained on your data, AI agents that act + conversational interfaces that turn questions into outcomes.

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CAPABILITY OVERVIEW

AI that works in your operations, not alongside them.

Rayven's GenAI capabilities go beyond chat interfaces.

LLM connector nodes operate within workflow chains - processing documents, extracting structured data, generating outputs + triggering automated actions -with custom LLMs trained directly on your data in real-time.

AI agents operate with full governance controls - prompt management, memory limits + policy-aware actions. Conversational analytics interfaces embed into your dashboards, enabling users to ask questions about live data in plain English and trigger workflow actions from the response.

Workflows can be triggered by:

  • Live operational data from workflows (context for LLM nodes)

  • Document + files  for AI processing

  • Natural language user queries (from conversational interfaces)

  • Primary Table + Cassandra data (for RAG context)

  • Workflow payloads from upstream nodes

Workflow outputs can be:

  • Structured extracted data for storage + downstream workflow steps

  • Natural language insights surfaced in dashboard interfaces

  • Policy-aware automated actions triggered by AI agent responses

  • AI-generated reports, summaries + recommendations

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KEY CAPABILITIES

What Gen AI + AI Agents give you.

LLM connector nodes in workflows

Chain LLM connector nodes (OpenAI, Claude, Gemini, Cohere, Mistral, Llama, Copilot, IBM Granite) at any point in a workflow. Each node accepts dynamic inputs from upstream nodes - passing documents, structured data or operational context to the model and routing its output to downstream logic, storage, or interface nodes. Multiple AI nodes can operate in the same workflow.

Custom LLMs trained on your data

Build and deploy custom LLMs trained on your organisation's operational data, documents + historical records using Rayven's LLMOps capabilities. Custom models deliver insights and responses grounded in your specific context - not generic web knowledge. Train, update + redeploy as your data grows.

AI agents with governance + policy controls

Build AI agents that sit over your unified operational data and take configurable actions - raise work orders, generate compliance packs, route approvals + query systems on demand. Each agent runs with full governance controls: prompt management, memory limits, rate controls + policy-aware action constraints.

Conversational analytics interface

Embed conversational query interfaces into any dashboard or application interface. Users ask questions about live operational data in plain English and receive accurate, context-aware answers + insights. Interfaces are trained on your data - not a generic model - ensuring responses are relevant to your operations.

Retrieval-augmented generation (RAG)

Ground LLM responses in your actual operational data using RAG over Cassandra + MySQL. The model retrieves relevant context from your data layer before generating a response - improving accuracy, reducing hallucination risk + ensuring answers are based on current, governed information.

GenAI-driven workflow automation

Configure workflows where an LLM node evaluates incoming data, determines the appropriate action based on a configured prompt + policy set, and triggers the output automatically. AI decides what action to take - routing, escalation, approval, notification - without a hardcoded rule for every scenario.

HOW IT CONNECTS: EXPLAINER

Where Gen AI + AI Agents fit in the Rayven Platform stack.

Gen AI + AI Agents sit in the Execution Layer as the generative intelligence stage of workflows - evaluating, interpreting + generating outputs based on operational data.

  • Data from the Integration + Data Layers flows into LLM nodes as context or processing inputs.

  • LLM node outputs pass to downstream logic nodes, output nodes, storage + presentation widgets.

  • AI agent actions connect to all output capabilities - write to systems, trigger workflows, send alerts, control devices.

  • The Presentation Layer embeds conversational interfaces into dashboards + custom applications.

All LLM interactions are governed by prompt controls, memory limits + audit logging within the platform.

USE CASES

How Gen AI + AI Agents get used.

AI-powered document processing pipeline for operations

Maintenance reports and inspection forms arrive as PDFs in an SFTP folder. A Rayven workflow passes each document to a Claude node with a structured extraction prompt. Extracted fields - asset ID, fault description, severity classification - write to a Secondary Table. If severity is critical, the workflow triggers a work order + sends an alert. Fully automated from document arrival to action.

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Conversational analytics for a real-time operations dashboard

An operations team embeds a conversational interface into their Rayven dashboard. The interface is trained on live asset performance data, maintenance history + KPI targets. Operators ask questions in plain English - 'Which assets are at risk this week?' - and receive accurate, context-specific answers grounded in current operational data.

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Partner delivering a governed AI agent as a client-facing product

An MSP builds a policy-aware AI agent for a facilities management client. The agent sits over the client's maintenance + compliance data. It can answer queries, raise work orders + generate compliance summaries on demand - operating within configured policy limits and audit logging every action. Delivered as the partner's own AI product.

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Rayven Gen AI + AI Agents FAQs:

AI Connectors in the Integration Layer define how Rayven connects to LLM provider APIs. Gen AI + AI Agents in the Execution Layer defines how those connections are used within workflow logic - for document processing, structured extraction, conversational interfaces, agent-style automation + RAG. The connectors are the pipe; this page is what flows through it.

Yes. Rayven's LLMOps capability allows custom LLMs to be trained on your specific operational data, documents + historical records. The trained model is deployed within the platform and continuously updated as new data accumulates - delivering responses grounded in your operational context.

A policy-aware agent is configured with specific action permissions, prompt constraints + governance controls. For example, an agent can be permitted to raise a work order or generate a report - but not modify a configuration or access data outside its assigned Label scope. Policies are defined per agent and enforced at the platform level.

Yes. AI agent outputs can trigger any output node in a workflow - writing to a database, calling an external API, sending an alert, raising a work order or triggering a control command. The agent determines the action based on its configured prompt + policy set; the workflow executes it.

Retrieval-augmented generation grounds LLM responses in your actual operational data by retrieving relevant context from Cassandra + MySQL before the model generates a response. This improves accuracy, reduces hallucination risk + ensures answers reflect current, governed data rather than generic model knowledge.

Yes. Rayven is unique in supporting multiple AI nodes within a single workflow. This enables multi-step AI pipelines - for example, one model extracts structured data from a document, a second classifies the output, and a third generates a summary. Each step passes its output to the next.

Yes. Conversational analytics widgets are configurable components that can be embedded in any Rayven interface, including white-label applications built for clients. The interface is trained on client-specific data and presented under the partner's own branding - with no visible Rayven infrastructure.

All LLM interactions are logged with input context, prompt, output + timestamp in Cassandra. Prompt management, memory limits, rate controls + policy-aware action constraints are configured per agent or LLM node. Full audit trail is accessible via the Inspect Data tab.

Yes. A GenAI workflow can be configured to query relevant data from Cassandra or MySQL, pass it to an LLM node with a report generation prompt + write the structured output to a Dynamic Report widget or export as a document. Scheduled report generation on a cron trigger is fully supported.

Yes. Custom LLMs are continuously updated using real-time data ingestion. As new operational records, documents + events accumulate in Cassandra, the model's training context expands. Retraining frequency is configurable to balance model freshness against compute requirements.

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