Local Government + Smart Communities Software | AI

Trusted by 240+ teams across Australia + globally

The shift

Your council has the data.
Your team is chasing it.

Citizen requests sit in one system, assets and works in another, finance and the records system somewhere else. Your CRM, asset + back-office systems are all there - just not talking.

Rayven connects every source and writes decisions back to the systems running your operation - live, on what you already run. Your team spends the day serving the community, not reconciling systems.

app.rayven.io / community

Whole-of-council visibilityAll your systems in one view Ask your council a questionPlain-English answers from your data Compliance + reporting evidenceCaptured at source, not reconstructed Service + demand analyticsSee the spike before it hits Requests + services, one viewWhat is moving now, not last week Grant + community reportingAudit-ready, on demand

Where council + community teams are stuck

The work nobody wants is the work eating your operations team.

Requests bounce between systems

A pothole, a complaint or a permit lands in the CRM, gets re-keyed into the records system, then again into the works system. Nobody holds the whole request, and residents chase the council for an update.

Decisions run on data that is weeks old

Service-request, asset + works data arrives as reports, long after the event. Calls on services, maintenance and capital get made on numbers that are already stale.

Reporting gets rebuilt by hand every deadline

Compliance, grant + community reporting gets reconstructed manually every cycle - weeks the team should spend serving residents.

Sensor + IoT data is outgrowing your systems

Smart-metering, environmental and smart-city sensor data is growing faster than legacy systems can integrate it. The new sources never land where the team can use them.

What we build

What we build for councils + communities.

A snapshot of what we deliver - named applications, live in 2-12 weeks, on your existing systems, by an Australian team. AI-led tools lead the list; portals, workflows + integrations follow.

AI service-request triage

Route every request, instantly

AI predictive asset maintenance

Fix it before it fails

AI demand + service forecasting

See the spike before it hits

AI works + capital planning

Plan the program smarter

AI anomaly + fault detection

Spot it in real-time

AI conversational reporting

Ask your data, get an answer

AI image + asset inspection

Assess condition from a photo

AI sentiment + community insights

Hear the community, at scale

AI grant + funding insights

Find the funding you are missing

AI fraud + compliance checks

Catch the exception early

Citizen-request portals

Report, track + resolve

Asset + works management

Condition, jobs + cost, one view

Permit + application apps

Lodge, assess + approve

GIS + mapping integration

Assets on the map, live

Smart-metering + IoT apps

New sources, one platform

Compliance + reporting portals

Audit-ready evidence on demand

Mobile inspection apps

Capture in the field, sync anywhere

Works + maintenance scheduling

Plan, dispatch + close out

Records + ECM integration

Every document, connected

Finance + ERP integration

Rates to revenue, connected

Community engagement apps

Consult, capture + report back

Environmental + sensor monitoring

Air, water + noise, live

Grant + funding management

Apply, track + acquit

Resident self-service portals

Self-service, end-to-end

Single source of truth

All your data, unified

Tell us what you need built → Explore custom apps + software →

Why we're faster, better + lower cost.

Don't start from scratch: we balance customisability + capability with speed and long-term support.

70%

Ready-to-go
from the start.

The Fragmented Enterprise Stack.

Integration

Storage

Streaming

Workflow

App Dev

Data Lake

Visualization

IoT / ML

Security

→

Security, Governance + Hosting

Presentation / UI Layer

Execution Layer

Data Layer

Integration Layer

↑ ↑ ↑

Your Systems + Infrastructure

IT Systems · OT Systems · IoT · Data Streams · Files + Data · Third-Party

One platform with the capabilities of multiple technologies - united, ready + managed for you.

30%

Customised for you.

Built for your needs - no bloat, no consultants, no lock-in.

Download our free eBook to discover how you can integrate + modernise your existing local-government and community software and rapidly create your own operational applications - without ripping out current systems or technology.

This FREE eBook explores:

How and why current software is holding you back + what you can do about it
The 'Over-the-Top' approach and what it involves
How OTT compares to existing approaches (timescale, cost + ROI)
How to build the business case + roadmap for operational software

Discover how you can create future-fit applications + add AI in weeks.

Smart communities + local government FAQs

Questions local-government leaders ask us.

Can Rayven connect to our records, asset, works + finance systems without replacing them?

Yes. Rayven sits over the systems your council already runs - the records system, CRM, asset and works systems, GIS, metering, and finance - and reads and writes to them bidirectionally. 1,228+ fast-track connectors, plus a builder for anything we do not already have.

How long until we see request, asset + works data live instead of in week-old reports?

Two to 12 weeks for Done-for-you delivery; three weeks is our platform average. We start with one operational view live and working - service requests, assets, or works - then expand across the council.

Where is our data hosted, and how is it governed?

Cloud, on-premise, private cloud, or hybrid - we deploy where your data residency and governance requirements need us to. Encryption at rest and in transit, granular access control, full audit logging. Configurable to your jurisdiction’s data residency rules.

Can your AI (MCP) read our council data through Claude or ChatGPT?

Yes. Rayven MCP lets any LLM - Claude, ChatGPT, or your own model - query and act on your live data. Real-time access, no data prep, governed and audit-logged at field level.

Do we keep ownership of the apps + workflows you build for us?

Always. Your data stays yours and your applications stay yours. We use the same toolkit we give you, so you are never locked out of what we build together.

How do you handle audit trail, role-based access + segregation of duties for reporting?

Built in. Every action, observation and change is logged with user, timestamp and before/after state. Role-based access controls extend down to field level; approval and maker-checker workflows are configurable per process. Enterprise-grade security and governance controls throughout. Configurable to your jurisdiction’s regulatory, security and reporting framework.

How is this priced - per resident, per asset, per user?

A flat subscription: one platform, one team, one commercial arrangement. No per-resident, per-asset, or per-user fees. Pricing is transparent and discussed up-front.

Can our team extend what you build without coming back to Rayven?

Yes. Everything we build sits on the same Rayven Platform you have access to. Your team can extend, modify and build new on top using the same visual builders we use.

Get started

Spend the day serving the community - not reconciling systems.

Talk to an Australian engineer. Free assessment. Honest answer on what we can do for your council, by when, at what cost.

Talk to us → Free assessment →

5/5 across 140+ reviews · 240+ deployments live · 24+ industries served

AVAILABLE

“Tell me what you need, by when. I’ll tell you what we can do, honestly.”

Australian-based engineer
Local-government specialism

✓ No hard sell · ✓ Honest scope · ✓ Fast reply

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Get AI running services, assets + works - serve every resident.

Your council has the data.
Your team is chasing it.