Government + Public Sector - AI-powered operations

Trusted by 240+ teams across Australia + globally

The shift

Your agency has the data.
Your team is chasing it.

Citizen and case data sits in one system, the records and case-management platform in another, finance and the line-of-business apps somewhere else. Your records, case + service systems are all there - just not talking.

Rayven connects every source and writes decisions back to the systems running your services - live, on what you already run. Your team spends the day serving citizens, not reconciling systems.

app.rayven.io / government

Whole-agency visibilityAll your systems in one view Ask your data a questionPlain-English answers from your systems Service + caseload performanceDemand and backlog in one view Compliance + audit evidenceCaptured at source, not reconstructed Budget + program forecastSee the shortfall before it hits Demand + caseload, liveWhat is queuing now, not last month

Where government + public-sector teams are stuck

The work nobody wants is the work eating your service teams.

Records + case systems live in separate worlds

The records system, case management, the CRM, finance and dozens of line-of-business apps - none of it joined up. The same citizen, case or request gets re-keyed system to system.

Decisions run on data that is weeks old

Service, caseload and program data lands as reports, long after the event. Calls on demand, backlog and resourcing get made on numbers that are already stale.

Reporting gets rebuilt by hand at every deadline

Program, compliance and public reporting gets reconstructed manually every cycle - weeks the team should spend serving citizens, not assembling spreadsheets.

Demand is outgrowing your legacy systems

Data volumes and demand for new digital services are growing faster than legacy systems can integrate them. The new sources never land where the team can use them.

What we build

What we build for government + public-sector teams.

A snapshot of what we deliver - named applications, live in 2-12 weeks, on your existing systems, by an Australian team. AI-led tools lead the list; portals, workflows + integrations follow.

AI case triage + routing

Right case, right officer

AI eligibility + application checks

Decisions in minutes

AI demand + caseload forecasting

See the surge coming

AI document + records classification

Find and file, automatically

AI fraud + anomaly detection

Spot it before payout

AI service-deadline prediction

Catch breaches early

AI conversational reporting

Ask your data, get an answer

AI correspondence drafting

Draft replies in seconds

AI sentiment + complaint analysis

Hear what citizens say

AI policy + knowledge assistant

Answers from your own policy

Case-management dashboards

Caseload, risk + status

Citizen-service portals

Self-service, end-to-end

Licensing + permit apps

Apply, assess + issue

Grants + funding management

Submit, score + disburse

Inspection + field apps

Capture on site, sync anywhere

Compliance + reporting portals

Audit-ready on demand

Workflow + approval automation

Route, approve + close out

Records + document management

Everything filed, findable

CRM + case integration

One record per citizen

Finance + ERP integration

Budgets to delivery, connected

Program + project dashboards

Scope, spend + status

Asset + facilities management

Plan, maintain + report

Complaints + feedback apps

Log, act + close out

Mobile officer apps

The case, in the field

Single source of truth

All your data, unified

Tell us what you need built → Explore custom apps + software →

Why we're faster, better + lower cost.

Don't start from scratch: we balance customisability + capability with speed and long-term support.

70%

Ready-to-go
from the start.

The Fragmented Enterprise Stack.

Integration

Storage

Streaming

Workflow

App Dev

Data Lake

Visualization

IoT / ML

Security

→

Security, Governance + Hosting

Presentation / UI Layer

Execution Layer

Data Layer

Integration Layer

↑ ↑ ↑

Your Systems + Infrastructure

IT Systems · OT Systems · IoT · Data Streams · Files + Data · Third-Party

One platform with the capabilities of multiple technologies - united, ready + managed for you.

30%

Customised for you.

Built for your needs - no bloat, no consultants, no lock-in.

Download our free eBook to discover how you can integrate + modernise your existing government software and rapidly create your own operational applications - without ripping out current systems or technology.

This FREE eBook explores:

How and why current software is holding you back + what you can do about it
The 'Over-the-Top' approach and what it involves
How OTT compares to existing approaches (timescale, cost + ROI)
How to build the business case + roadmap for operational software

Discover how you can create future-fit applications + add AI in weeks.

Government + public-sector FAQs

Questions government + public-sector leaders ask us.

Can Rayven connect to our records, case + finance systems without replacing them?

Yes. Rayven sits over the systems your agency already runs - records, case management, the CRM, finance, and line-of-business apps - and reads and writes to them bidirectionally. 1,228+ fast-track connectors, plus a builder for anything we do not already have.

How long until we can see case + service data live instead of week-old reports?

Two to 12 weeks for Done-for-you delivery; three weeks is our platform average. We start with one service view live and working - casework, applications, or the program - then expand across the agency.

Where is our citizen + case data hosted, and how is it governed?

Cloud, on-premise, private cloud, or hybrid - we deploy where your data residency and governance requirements need us to. Encryption at rest and in transit, granular access control, full audit logging. Configurable to your jurisdiction’s data residency rules.

Can Rayven’s MCP read our case + service data through Claude or ChatGPT?

Yes. Rayven MCP lets any LLM - Claude, ChatGPT, or your own model - query and act on your live data. Real-time access, no data prep, governed and audit-logged at field level.

Do we keep ownership of the apps + workflows you build for us?

Always. Your data stays yours and your applications stay yours. We use the same toolkit we give you, so you are never locked out of what we build together.

How do you handle audit trail, role-based access + segregation of duties for public reporting?

Built in. Every action, observation and change is logged with user, timestamp, and before/after state. Role-based access controls extend down to field level; approval and maker-checker workflows are configurable per process. SOC 2 and ISO 27001 controls. Configurable to your jurisdiction’s regulatory and reporting requirements.

How is this priced - per case, per service, per user?

A flat subscription: one platform, one team, one commercial arrangement. No per-case, per-service, or per-user fees. Pricing is transparent and discussed up-front.

Can our team extend what you build without coming back to Rayven?

Yes. Everything we build sits on the same Rayven Platform you have access to. Your team can extend, modify + build new on top using the same visual builders we use.

Get started

Spend the day serving citizens - not reconciling systems.

Talk to an Australian engineer. Free assessment. Honest answer on what we can do for your agency, by when, at what cost.

Talk to us → Free assessment →

5/5 across 140+ reviews · 240+ deployments live · 24+ industries served

AVAILABLE

“Tell me what you need, by when. I’ll tell you what we can do, honestly.”

Australian-based engineer
Government + public-sector specialism

✓ No hard sell · ✓ Honest scope · ✓ Fast reply

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Get AI clearing cases, applications + requests - serve citizens faster.

Your agency has the data.
Your team is chasing it.

The work nobody wants is the work eating your service teams.